Crédito: Rodrigo Pires

Services

Passengers services

Now you can board a train with your bike, for free, on week days, weekends and holidays

Permitted times for bikes on trains:

  • Weekdays - after 9pm
  • Saturdays, Sundays and Holidays - all day

 

How to guarantee your and other passengers’ safety when you get on the train with your bike:

  • Bicycles are only allowed on trains after 9pm during the week, and all day long on Saturdays, Sundays and holidays.
  • To enter or leave the station, please ask a member of staff to let you through the service gate.
  • Bicycles are not allowed on the 1st and 2nd cars of the train. On all the others, access is liberated.
  • Do not ride (riding and pedalling) your bike in the stations or near entrances. Push it while walking next to it.
  • Minors under the age of 12 should be accompanied by an adult responsible for them.
  • Dirty bicycles will not be permitted.
  • Use the stairs. Bikes are prohibited on escalators and lifts.
  • No part of the bike should pass the yellow line on the platform.
  • Avoid using the middle door on trains. Try using the side doors of each car.
  • Inside the car, make sure your bike does not prevent the doors from closing and does not prevent the movement of passengers entering or leaving.
  • Motorized vehicles are not allowed.
  • Bicycles used for transporting products are prohibited.
  • SuperVia reserves the right to refuse entry and loading of bikes during Special Operations or during times of increased movement of passengers.
  • The handling of bikes inside the station is the sole responsibility of its owner.
  • Any damage/harm caused to other passengers, to the bike owner or to SuperVia property is the sole responsibility of the cyclist.
  • For trips with groups of more than 10 people, call 0800 726-9494, from Monday to Friday to request specific assistance.
  • Bikes are not permitted on buses that substitute train services when the railway is under maintenance.