Passengers' channel

FAQs

Services

  • How does the Lost and Found department work?

    The Lost and Found Department works on weekdays from 6am to 7pm in the following manner: If the passenger has lost something, he/she just needs to call the SuperVia Phone and the item will be searched for in our Center.

  • When does the Customer Services Center operate?

    SuperVia Phone works 24 hours a day, every day of the week on 0800 726 9494.

  • What is the Free Travel Benefit Card and what is it for?

    The Free Travel Benefit Card is provided by SuperVia and grants free journeys for students from the municipal, state and federal public school system in primary or secondary education, as well as for passengers over 65 and people with special needs and chronic illnesses.

  • If I fit into one of the categories above, how do I obtain my card?

    Make your way to the Espaço Gratuidade, located on Platform 13 at Central do Brasil terminal, from Monday to Friday, between 8am and 5pm, bringing with you the following documents:

    • Students:
      ID Card, School Declaration* and proof of residence send by mail, containing stamp and date it was sent.
    • Over 65s:
      ID Card and proof of residence.
    • People with special needs:
      Special Pass issued by SETRANS, unexpired, ID Card and proof of residence.

    * The school unit should have sent a list of students in advance.