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Lost and found

Did you find an object or document on SuperVia?

If you find any documents or belong on the railway system, we advise you to go to the ticket office at the station and deliver them directly to an employee. All findings are forwarded to our Call Center, where we proceed with the appropriate measures.

Did you lose an object or document in SuperVia?​

We advise the customer to contact the Call Center, on 0800 726 9494 or e-mail: atendimento@supervia.com.br, to check if the item is stored in our system.

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