Customers guide

Hands on the door

When getting on the train please make your way to the center of the carriage and avoid pressing against the doors of the train. this may otherwise puts both you and other  passengers at risk.

Preferential seating

According to state law No8415 /2019,all seating, regardless of color is preferential. Please give up your seat to the elderly, people carrying children, expectant mothers, those with autism, those suffering from obesity or a disability, or anyone who's physical movements are temporarily impaired.  Respect and manners should be a daily practice.

Sitting on the floor

Sitting on the floor of trains and stations May impede the smooth flow of passengers and put everyone's safety at risk.

Yellow line

The yellow line painted on the platforms is there for your security . Please only pass the line when the train has come to a complete halt and the doors have opened. As many of them are made from a material specially fabricated to aid the visually impaired, we ask that you avoid standing directly on them.

Earphones

Musical taste is a personal thing. Use your earphones to  listen to your favorite music in peace, and respect the other passengers` journeys.

Watch your children

Children are always curious and quite excited when riding a train. When they are traveling with you, take special care of the little ones and, if possible, remain holding hands.

Wait for passengers to leave before entering the train

Wait for those passengers who are alighting from the train to leave before boarding. In this way, accidents can be avoided and you can get on peacefully.

Trash cans

Litter should not be a part of your journey. Please use the trash cans on the trains and platforms and help to keep the environment clean.

Women-only carriage

In accordance with State Law No4.733 / 2006, those carriages identified by a  pink sticker and further away from the driver,  are exclusively for the use of women on weekdays, from 6 a.m. to 9 a.m. and from 5 p.m. to 8 pm. Besides being law, following this exclusivity is also a matter of respect.

Watch your belongings

Paying attention to and taking care of your belongings could avoid an enormous headache. Always keep your backpack, handbag o bag close by and be alert to those items placed in the overhead racks.

Unattended objects

Should you see any unattended objects, for your security do not touch them and contact one of our representatives.

Smoking on trains and in stations

Smoking, lighting a match or lighter on the trains and in stations, besides being prohibited by State Law No 5.517 / 2009, is not only harmful to your health but also makes other passengers uncomfortable.

Holding a seat on a train for someone

This is not only selfish behavior towards other passengers but it may provoke arguments and Disrupt the peaceful Journey. After all, offer passengers may also wish to sit.

Open door

According to article 260 of the penal code, preventing the doors from closing may be considered a crime. Not only does this put your and other passengers` lives at risk, it may cause accidents and disrupt the smooth operation of the railway.

Transporting bulky packages

For everyone's comfort and safety please respect the maximum volume permitted for transportation inside the train.

Mind the gap between the train and the platform

I'm leaving, pay attention to the gap between the train and the platform. Please pay attention to the gap or level differentiation in some stations to avoid accidents.

Backpacks on the back

During rush hour avoid carrying your backpack on your back I'm help to keep a more comfortable environment for everybody. Place your backpack in front of your body Court supported on the floor between your legs or in the overhead racks in the carriage, whenever available.

Walking on the tracks

Walking on the railway tracks is prohibited and may be considered a crime according to articles 171 or 260 of the penal code. Besides  being unsafe, this Behavior make cause accidents and affect the free circulation of trains.

Speeding up entrance to the railway experience

The train fare is R$7,10. To guarantee a better flow of passengers boarding and disembarking, please have your ticket ready. To open the gate, the Supervia Bilhete Único (Single Ticket) should be inserted into the slot of the ticket gate. If possible, buy a return ticket to avoid having to get in line again.

Unauthorized commerce

The trade of products on trains and stations by non-authorized traders is prohibited by SETRANS Resolution 1.264/17. The goods may be of supicious origin or past their sell-by dates, and thus harmful to one's health.

Religious gatherings

Holding religious gatherings on the trains and in stations is prohibited, in accordance with the decision from the 12 Civil Court  of the Rio de Janeiro Court of Justice.

Drinking alcohol

The consumption of alcohol on trains and stations is prohibited by state law number 6.626 / 2013. Please cooperate for the train to remain a peaceful and respectful place.

Traveling on the outside of trains

Traveling on the outside of trains is prohibited in accordance with article 47 of the Railway Transport Regulations, being considered a crime according to article 260 of the penal code. Besides placing your own safety at risk, these actions can cause grave accidents and affect the free circulation of trains.